Crossroads Enterprise, Inc. is a privately funded U. S. venture engaged in addressing global emerging market opportunities with current concentration in the premium cabinet industry both in the U. S. and China. By creating a multi market presence with multiple product capabilities, Crossroads brings leveraged economies of scale allowing us to standardize our product and service quality across all markets while retaining optimum flexibility to tailor our product development to accommodate a wide range of consumer preferences.

Crossroads enterprise-wide commitment to quality assurance encompasses many facets; all anchored by our core purpose to making fine custom cabinetry affordable for the average household in America.

At Crossroads, we realize that today’s cabinet consumer not only requires a highly productive cabinet configuration environment that optimizes the quality of their cabinet purchasing experience, but also engenders confidence in the accuracy and deliverability of their orders. So, while Crossroads continues to develop product value and stylistic choices that respond to customers’ wants and needs, it does so within a world-class, quality framework that includes:

Innovation

Crossroads has the foundation and experience to always respond successfully to the latest customer survey data. In a highly customer-driven economy, Crossroads intends to lead the way with a clear understanding that whoever interacts and understands the end customer becomes adept at generating fast-responses to market demands and therefore, bringing better improvements in value to customers.

Technology

Crossroads views technology from a customer-driven philosophy and intends to lead the way in delivering value to today’s cabinet consumer. Crossroads technology platform is a service oriented architecture that employs the most advanced levels of technology available to unify the system. Order-processing and fulfillment operate seamlessly in real time and give supply-chain visibility for ongoing monitoring. Our state-of-the-art system delivers specific distribution management information and accuracy in order processing, status, and delivery scheduling.

Service

Crossroads has an obsessive focus on all information surrounding the customer at all contact points as it represents the most effective way to ensure optimal customer service is being delivered. Crossroads strives to provide excellent customer service and begins its focus at the beginning of each customer’s buying process and continues for life. This attention always views business processes from the customers’ eyes and regardless of what point the customer interacts with Crossroads, they are dealt with the way they wish to be dealt with—as a valuable and familiar client with whom a long-term relationship has been built—this only happens with personal (highly customized), frequent, and quality communications.

Social Responsibility

Crossroads doesn’t look at Corporate Social Responsibility simply as another business discipline to integrate into our business model for potential economic gain , but as a set of beliefs that permeates how we think and behave—all in a manner to capture an expanded spectrum of values and criteria for measuring organizational (and societal) success: economic, ecological and social. With an unwavering commitment to transparency, integrity, and sustainability, our pledge is to usher in a higher standard for building and maintaining trust and credibility along with contributing in meaningful ways to the environment, consumers, employees, communities, stakeholders and all other members of the public sphere.

Management

Seamlessly operating across all international divisions and partnerships, Crossroads understands lean enterprise; continually striving to identify and eliminate waste while consistently providing high quality products and services. Crossroads quality management program results in a predictable and repeatable delivery of the highest quality products and services, including customer and employee experiences-at the lowest possible costs to the company and to the customer.

Combined with our commitment to leadership in the above areas, Crossroads challenges every member of our company, while empowering them with the freedom and resources to exceed expectations. As a result, Crossroads is changing the way fine cabinetry is being selected and purchased in the U.S today.



Crossroads Enterprise, Inc. 2008 2009. All rights reserved.